APPOINTMENT CANCELLATION/NO SHOW POLICY

Cancellation Policy: We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you will be charged 50% of the service book and/or your deposit will be forfeited with less than 24 hours notice for cancellations.

  • If you're late for your appointment, your service will end at its regularly scheduled time and will be charged full price.

  • We recommend that you arrive 5 minutes prior to your appointment with clean lashes or you will be charged an additional service fee of $15 for a lash bath. This requirement is to ensure that you get the best retention out of your full sets and refills. 

We understand that some clients come to their appointment straight from work/running errands. We have makeup remover and lash cleanser for you to use, so please try to come 10 minutes prior to your appointment if you need too.

No Show/Last Minute Cancellation: Will automatically be charged 50% of the service book and/or your deposit will be forfeited with less than 24 hours notice for cancellations, last minute rescheduling or no call/no show. You will need to make another deposit in order to rebook your future appointment with us.

  • If appointment is canceled 24 hours before your initial scheduled appointment your deposit can be refunded on a Confidence and Beauty Gift Card or be credited towards your next booked appointment. No cash or credit card refunds is allowed.

Deposit: A deposit of 50% is required for new clients to secure an appointment with us, the deposit is non-refundable and will be added towards your service at the end of your checkout.

Payment Method: Cash and Debit/Credit Card is accepted.

Gratuities: CASH ONLY. 

WE’RE NO LONGER ACCEPTING VENMO AS A  FORM OF PAYMENT AND GRATUITY CANNOT BE ADDED TO A DEBIT/CREDIT CARD AT CHECKOUT. SO PLEASE COME PREPARED IF POSSIBLE.

ALL SERVICES, DEPOSITS, GIFT CARDS & PRODUCTS ARE NON-REFUNDABLE. ALL SALES ARE FINAL.

Thank you for understanding!

COVID POLICY

  • We will implement personal safety measures that include wearing masks and washing our hands frequently before and after each client.

  • The treatment room will be fully sanitized in between each client.

  • We ask that you be on time for your appointment (no earlier or later).

  • We’ll ask that you come unaccompanied to your appointments. Drivers and companions can wait for you in the car. We will no longer have a waiting area.

  • All clients are required to wear face masks for the duration of their visit. Masks are available for purchase if needed.

  • Please do not bring any food or drinks to your appointment.

  • We will ask that you sanitize your hands at the arrival of your appointment.

    If you are not feeling well, have been around anyone that tested positive for COVID-19, or traveled outside Massachusetts within the last two weeks, please reschedule your appointment accordingly.